The Bengaluru Hotel Association has sent a formal letter to Swiggy CEO Rohit Kapoor, outlining several grievances regarding the platform's current business practices. The association is calling for immediate adjustments to how Swiggy handles promotions, commissions, and service charges.

Central to the dispute is the application of service charges. The hotel association argues that these charges should be restricted exclusively to food items, rather than being applied to the broader transaction or other ancillary fees. Additionally, the association has raised concerns about the impact of Swiggy’s promotional strategies and commission models on the profitability of local restaurants. By requesting these changes, the association aims to standardize the billing process and reduce what they perceive as excessive financial pressure on restaurant operators.

While the association has publicly stated its demands, Swiggy has not yet issued a detailed public response to the specific points raised in the letter. The situation highlights ongoing tensions between food delivery aggregators and restaurant owners, who frequently clash over the transparency of platform fees and the autonomy restaurants have over their own pricing and marketing strategies. As of now, the association is awaiting a formal reply from Swiggy’s leadership to determine the next steps in their negotiations.