The Communication Workers Union (CWU) has raised concerns regarding staffing levels at Royal Mail, stating that the company is currently losing about 400 postal workers on a weekly basis. According to the union, this trend of high turnover is directly linked to the introduction of a new delivery system within the organization.

The CWU asserts that the new operational model is not functioning effectively in hundreds of offices across the country, leading to increased pressure on staff and subsequent departures. While the union has been vocal about these challenges, the report highlights a significant point of contention regarding the efficacy of the new system. The union characterizes the system as a failure that is actively driving employees away, whereas Royal Mail has not yet provided a detailed public rebuttal or alternative data regarding the specific impact of the new delivery model on staff retention.

As it stands, the information regarding the scale of the turnover comes primarily from the union's internal assessments. There is currently no independent verification or official statement from Royal Mail management confirming the exact number of departures or the specific reasons cited by the union. The situation remains a point of friction between labor representatives and the postal service's management, with the union calling for a review of the current operational changes to prevent further loss of experienced personnel.