A consumer disputes commission has ruled against Swiggy and a restaurant partner, ordering them to pay Rs 1 lakh in compensation to a customer. The case originated from a discrepancy between the pricing information displayed on the Swiggy Dineout platform and the actual charges levied by the restaurant.

According to the report, the Swiggy Dineout listing advertised the 'cost for two' at Rs 1,500. However, upon dining at the establishment, the customer was charged Rs 1,050 for a vegetarian buffet and Rs 1,100 for a non-vegetarian buffet. The commission determined that the platform's advertised estimate was misleading to the consumer, leading to the financial penalty imposed on both the delivery platform and the restaurant involved.

While the ruling highlights the responsibility of digital platforms to ensure the accuracy of information provided to users, the specific legal reasoning regarding the joint liability of the platform versus the restaurant was not fully detailed in the initial reports. The case serves as a notable example of consumer protection enforcement in the digital food-service sector, where platforms act as intermediaries between diners and hospitality businesses.