A family with three young children has publicly accused LV= General Insurance of negligence regarding a subsidence claim filed in 2023. According to the homeowners, their property’s extension and conservatory have suffered structural failure, with cracks severe enough to cause a radiator to detach from an interior wall. The family reports that despite providing evidence of the damage, the insurer has repeatedly stalled the process and offered only superficial repair solutions that fall short of recommendations made by independent experts.

The core of the dispute centers on the adequacy of the proposed remediation. While the family maintains that the home is actively collapsing and poses a risk to their children, they allege that LV= is intentionally delaying comprehensive repairs to minimize costs. The family states that their attempts to resolve the issue through standard channels have been met with silence or inadequate responses. As of now, the family remains in the property, which they describe as deteriorating rapidly. LV= Insurance has not yet provided a public response to these specific allegations of stalling or the claim that their proposed repair methods are insufficient for the level of structural damage reported.