A growing number of Hong Kong consumers have reported unauthorized charges on their credit cards, specifically citing transactions related to Apple’s latest iPhone releases. The reports surfaced shortly after the pre-order window for the new devices opened, leading to widespread concern among local cardholders.

One affected user shared on the social media platform Threads that they were notified of an unauthorized charge totaling HK$33,598 (approximately US$4,280) on their HSBC credit card. The user expressed frustration regarding the difficulty of resolving the issue, noting that their attempt to contact Apple customer service resulted in the call being disconnected.

In response to the influx of complaints, major banks such as HSBC and Hang Seng Bank have confirmed they are investigating the matter. While the exact cause of the unauthorized charges remains under investigation, the incidents have raised questions about potential data security vulnerabilities during the high-traffic pre-order period. As of now, neither Apple nor the banks have provided a definitive explanation for how these specific transactions were processed without authorization, leaving many customers waiting for clarity on whether their financial information was compromised or if a technical glitch occurred within the payment processing systems.