The sudden shutdown of Hotstone Yoga has triggered a significant response from Hong Kong regulatory bodies as the number of affected customers continues to grow. According to the Customs and Excise Department, 694 reports had been filed by Sunday evening, with the total value of the disputed service contracts reaching HK$7.8 million.

Parallel to the customs investigation, the Consumer Council has also been tracking the fallout. By 5pm on Sunday, the council reported receiving 416 individual complaints, with the total financial loss associated with those specific cases estimated at HK$5.42 million.

While the figures provided by the Customs and Excise Department and the Consumer Council differ, both agencies are actively monitoring the situation as more customers come forward. The discrepancy in the numbers is largely attributed to the different reporting channels used by customers and the timing of the data collection. At this stage, the primary focus for authorities remains the collection of reports to determine the full scope of the financial impact on consumers who held prepaid service contracts with the yoga chain. No official statement has yet been released by the management of Hotstone Yoga regarding the reasons for the closure or plans for potential refunds.