
Marks & Spencer faces online criticism for selling third-party crotchless underwear
Marks & Spencer has faced public backlash after listing crotchless underwear from the brand Ann Summers on its website. The retailer maintains the move is part of a broader strategy to expand its online clothing range.
Market Narrative Detected
The narrative suggests that legacy retailers must aggressively modernize their product catalogs to survive in the digital age. This benefits the retailer by signaling growth to investors, even if it risks alienating a portion of their traditional customer base.
Marks & Spencer (M&S) has become the subject of online debate following its decision to stock crotchless underwear produced by the brand Ann Summers on its digital platform. The inclusion of these items has prompted criticism from some consumers, with social media commentary labeling the products as inappropriate for the retailer’s traditional brand image, using terms like "tawdry" to describe the move.
In response to the criticism, proponents of the move suggest that the expansion is a logical step in the company's evolution as a retailer. M&S has increasingly diversified its online offerings, moving beyond its own private-label goods to include a wider variety of third-party brands. The company has previously expanded its inventory to include specialized items such as period-proof underwear and products designed for individuals with stomas, arguing that the inclusion of Ann Summers is simply a continuation of this strategy to offer a broader range of choices for different customer needs.
While some critics view the move as a departure from the retailer's core identity, the company appears to be positioning the decision as a standard business expansion into the third-party marketplace. The controversy highlights the tension between a legacy brand's traditional reputation and its modern efforts to capture a wider demographic through online retail partnerships.
📡 Media Analysis
How each outlet framed the story — angles, word choices, and what they chose to push or ignore.
Dismissed the public outrage as an overreaction to a standard retail business evolution.
"isn’t as outrageous as it seems"
✓ Only outlet to report: Contextualized the move alongside M&S's previous expansion into niche products like stoma-friendly underwear.
🔍 What Nobody's Reporting
- ·Lack of comment from M&S corporate representatives regarding the specific sales performance or customer feedback metrics.
- ·Absence of perspective from the critics themselves beyond generalized online sentiment.
📰 Sources
0 A-rated source(s) among 1 total. Lowest trust: The Guardian (B)
