Zoli Rutter, a businessman based in Sussex, has reported a loss of £14,244 from his Metro Bank account. The incident involved fraudsters using his credentials to purchase credits for Anthropic’s AI chatbot, Claude. According to Rutter, the bank’s security systems failed to prevent the theft despite his active intervention.

Rutter stated that when Metro Bank sent an automated alert asking if a specific transaction was legitimate, he responded “no.” However, the bank’s systems reportedly allowed a series of smaller, subsequent transactions ranging from £90 to £200 to proceed. The case highlights a growing trend of fraud linked to AI service platforms, where criminals exploit payment systems to purchase AI credits. While the bank has been contacted regarding the refund, the current status of the reimbursement remains unresolved. The incident raises questions regarding the efficacy of bank fraud-detection protocols when customers explicitly flag suspicious activity.