A retired NHS pensioner is currently facing a total suspension of their monthly income after the pension provider incorrectly flagged them as deceased in their system. The individual, who first noticed the payments stopped in May, reports that repeated attempts to resolve the issue via telephone and email have resulted only in automated responses.

This incident follows a similar disruption last December, during which the pensioner went four months without payments. In that instance, the provider claimed the account had been compromised by a third party who altered payment details, leading to funds being diverted elsewhere. The pensioner was forced to borrow money from family members to cover living expenses during that period.

While the previous issue was eventually resolved after the submission of identity verification documents, the current situation presents a new administrative hurdle. The pensioner and their spouse are now navigating the consequences of this second disruption, highlighting potential vulnerabilities in the pension provider's identity verification and account management processes. The NHS pension authority has not yet provided a public explanation for the recurring errors or the specific failure that led to the incorrect 'deceased' status.